Telecom firm to pay for net goof

Finding Reliance Communication deficient in services, UT consumer forum directed it to pay Rs 10,000 as compensation for harassment
along with Rs 2,500 as litigation costs to Tejbir Kaur of Sector 46. The forum also added that Reliance was duty bound to adjust Rs 9,345 and Rs 330 received by it.

According to the complaint, Kaur had purchased internet connection for a year from Reliance for Rs 9,375, but after two months she allegedly found out that hers was an old connection because of which it terminated. She was then reportedly given a new number with the assurance that the amount already paid by her would be transferred into the new account. She, however, alleged that it was not done, rather she received legal notices for non-payment of bills. She took up the matter with concerned officials but when her requests fell on deaf ears, Kaur moved a complaint under Consumer Protection Act. Denying allegations, Reliance in its reply stated that Kaur did not make any payment besides that for the ‘get started kit’. It added that it did not have any policy of adjusting the amount of one connection against any other.

After going through documents placed before it, the forum, headed by Jagroop Singh Mahal, said that the telecommunication company did not produce any evidence to suggest that the receipt (of Rs 9,375) with Kaur was issued to some other person and not her, suggesting the one produced by her as fake. “An adverse inference should be drawn against the company for not producing relevant documents
as evidence,” the forum held.
source: http://timesofindia.indiatimes.com/Chandigarh/Telecom-firm-to-pay-for-net-goof/articleshow/4618435.cms